Customer service information systems paper

Term Paper:

Please write a 5 to 6 page paper in APA format that answers the following questions about
help/service desk software:

What is help/service desk software?

What are the important features?

What are the benefits of using the software?

Who uses the software?

How does a company/organization choose the correct software?

Identify and analyze five help/service desk software solutions? 

Save in Word Doc, Cover Page, References.

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